Customer Satisfaction is our top priority. We have experienced a rapid growth in popularity due to customer referrals by those who were impressed with the quality, reliability, and promptness of our customer service.
Customer Care Plan
Trouble shooting in case of technical difficulties via telephone or internet Technical assistance via telephone, internet, e-mail, or fax Software updates
Software upgrade Hardware Maintenance Labor included Price of replaced parts charged separately
Note: Must be insured when item(s) shipping to us. Shipping & Handling costs not included.
Buyers entitled to software, hardware included parts and labor for 1 year warranty term
Following warranty, Customer Care Plan option available at the aforementioned prices.
During this time period, if a problem arises with either the software or hardware, it is only
after a close evaluation of the situation, and ultimately is Computer Connections' sole
discretion to decide whether to replaceor correct defective software or hardware.
WinCleaners is the sole authority when deciding whether or not to charge an additional
fee for the implementation or correction of damaged parts.
At no point will Computer Connections be responsible for consequential or incidental
damages to the hardware or the software. Additionally, Computer Connections is not
under any circumstances, liable for damages resulting from a personal failure to use
the product properly, regardless of whether or not this misuse was intentional or due
to lack of knowledge on how to comply with the proper usage of the product.
The above statements apply to all WinCleaners customers.
Support Hours :
Mon - Fri 9:00 AM to 6:00 PM EST Saturday 10:00 AM to 3:00 PM (For Emergencies Only)