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Customer Satisfaction is our top priority. We have experienced a rapid growth in popularity due to customer
referrals by those who were impressed with the quality, reliability, and promptness of our customer service.
Customer Care Plan
Benefits
 Trouble shooting in case of technical difficulties via telephone or internet
Technical assistance via telephone, internet, e-mail, or fax
Software updates
Service Contract
- 1 Unit : $360 / Year
- 2 Unit : $480 / Year
- 3 Unit : $600 /Year
Software upgrade
Hardware Maintenance Labor included
Price of replaced parts charged separately
Note: Must be insured when item(s) shipping to us. Shipping & Handling costs not included.
Warranty
Buyers entitled to software, hardware included parts and labor for 1 year warranty term
Following warranty, Customer Care Plan option available at the aforementioned prices.
During this time period, if a problem arises with either the software or hardware, it is only after a close evaluation
of the situation, and ultimately is Computer Connections' sole discretion to decide whether to replace or correct defective
software or hardware. WinCleaners is the sole authority when deciding whether or not to charge an additional fee
for the implementation or correction of damaged parts.
At no point will Computer Connections be responsible for consequential or incidental damages to the hardware or the software. Additionally, Computer Connections is not under any circumstances, liable for damages resulting from a personal failure to use the product properly, regardless of whether or not this misuse was intentional or due to lack of knowledge on
how to comply with the proper usage of the product. The above statements apply to all WinCleaners customers.
Support Hours :
Mon - Fri 9:00 AM to 6:00 PM EST
Saturday 10:00 AM to 3:00 PM (For Emergencies Only)
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