Customer Satisfaction is our top priority. We have experienced a rapid growth in popularity due to customer

referrals by those who were impressed with the quality, reliability, and promptness of our customer service.

Customer Care Plan

Benefits
     Trouble shooting in case of technical difficulties via telephone or internet
     Technical assistance via telephone, internet, e-mail, or fax
     Software updates

Warranty Coverage : $360 /Year /Unit

     Software upgrade
     Hardware Maintenance Labor included Price of replaced parts charged separately

Note: Must be insured when item(s) shipping to us. Shipping & Handling costs not included. 

Warranty

 Buyers entitled to software, hardware included parts and labor for 1 year warranty term

      Following warranty, Customer Care Plan option available at the aforementioned prices.

During this time period, if a problem arises with either the software or hardware, it is only after a close evaluation

of the situation, and ultimately Arbelsoft's sole discretion to decide whether to replace or correct defective

software or hardware. WinCleaners is the sole authority when deciding whether or not to charge an additional fee

for the implementation or correction of damaged parts.

At no point will Arbelsoft be responsible for consequential or incidental damages to the hardware or the software.

Additionally, Arbelsoft is not under any circumstances, liable for damages resulting from a personal failure to use

the product properly, regardless of whether or not this misuse was intentional or due to lack of knowledge on

how to comply with the proper usage of the product. The above statements apply to all Arbelsoft customers.

Return

     A 20% restocking fee will be charged for all returned item(s). 
     Items can only accepted if returned in the original box and condition.
     All returns must be made within 30 days of delivery.

Support Hours Mon - Fri 9:00 AM to 6:00 PM EST Saturday 10:00 AM to 3:00 PM (For Emergencies Only)